TERMS AND CONDITIONS

CUSTOMER COMPLAINTS POLICY

Our primary goal is to ensure your complete satisfaction with the services we provide. As a professional establishment, we uphold the highest standards in all aspects of our operations. While complaints are infrequent, we approach them with utmost seriousness. 

To address any concerns, we have established a comprehensive complaints policy and process, designed to rectify issues promptly and glean valuable insights from your feedback.

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PROCEDURE

If you find yourself dissatisfied with the service received, whether during your time in the salon or shortly after leaving, kindly communicate your concerns calmly and clearly.

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We value your input and will attentively listen, posing questions if necessary, to fully comprehend the reasons behind your complaint.

Our commitment is to resolve all complaints within a timeframe of eight weeks.

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If you have already departed our salon please efrain from seeking services elsewhere, as we need the opportunity to assess the service or treatment you received. We will coordinate a suitable time for you to revisit our establishment, ensuring a private discussion to address your complaint.

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Should we deem your complaint reasonable, we are prepared to redo either a portion or the entirety of the service or treatment at no additional cost, striving to schedule the redo at the earliest convenience.

If you prefer, a different stylist may perform the redo, though availability may vary for self-employed individuals.

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In cases where resolution proves elusive, we may extend an offer for a partial or full refund, contingent upon our assessment of the validity of your complaint. We aim to handle each complaint judiciously and find a fair resolution that meets your expectations.

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Thank you for entrusting us with your feedback; it serves as an invaluable tool in our ongoing commitment to excellence.